How Interaction Mechanism and Error Responses Influence Users' Responses to Customer Service Chatbots

dc.contributor.author	Klein, Stefanie H.
dc.contributor.author	Papies, Dominik
dc.contributor.author	Utz, Sonja
dc.date.accessioned	2026-02-27T05:41:21Z
dc.date.available	2026-02-27T05:41:21Z
dc.date.issued	2025
dc.identifier.issn	1044-7318
dc.identifier.uri	http://hdl.handle.net/10900/176129
dc.language.iso	en	en
dc.publisher	Philadelphia : Taylor & Francis Inc	de_DE
dc.relation.uri	http://dx.doi.org/10.1080/10447318.2024.2351707
dc.subject.ddc	004	de_DE
dc.subject.ddc	600	de_DE
dc.subject.ddc	150	de_DE
dc.title	How Interaction Mechanism and Error Responses Influence Users' Responses to Customer Service Chatbots	de_DE
dc.type	Article	de_DE
utue.quellen.id	20250630000000_02724
utue.publikation.seiten	4300-4318	de_DE
utue.personen.roh	Klein, Stefanie H.
utue.personen.roh	Papies, Dominik
utue.personen.roh	Utz, Sonja
dcterms.isPartOf.ZSTitelID	International Journal of Human - Computer Interaction	de_DE
dcterms.isPartOf.ZS-Issue	7	de_DE
dcterms.isPartOf.ZS-Volume	41	de_DE
utue.fakultaet	Sonstige
utue.fakultaet	06 Wirtschafts- und sozialwissenschaftliche Fakultät
utue.fakultaet	07 Mathematisch-Naturwissenschaftliche Fakultät