How Interaction Mechanism and Error Responses Influence Users' Responses to Customer Service Chatbots

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How Interaction Mechanism and Error Responses Influence Users' Responses to Customer Service Chatbots

Author: Klein, Stefanie H.; Papies, Dominik; Utz, Sonja
Tübinger Autor(en):
Klein, Stefanie H.
Papies, Dominik
Utz, Sonja
Published in: International Journal of Human - Computer Interaction (2025), Bd. 41, H. 7, S. 4300-4318
Verlagsangabe: Philadelphia : Taylor & Francis Inc
Language: English
Full text: http://dx.doi.org/10.1080/10447318.2024.2351707
ISSN: 1044-7318
DDC Classifikation: 004 - Data processing and computer science
600 - Technology
150 - Psychology
Dokumentart: Article
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