How Interaction Mechanism and Error Responses Influence Users' Responses to Customer Service Chatbots

Author:

Klein, Stefanie H.; Papies, Dominik; Utz, Sonja

Tübinger Autor(en):

Published in:

International Journal of Human - Computer Interaction (2025), Bd. 41, H. 7, S. 4300-4318

Verlagsangabe:

Philadelphia : Taylor & Francis Inc

Language:

English

Full text:

ISSN:

1044-7318

DDC Classifikation:

004 - Data processing and computer science
600 - Technology
150 - Psychology

Dokumentart:

Article

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